Finally! A Workaround.

Hello Mugshotters!

I want to extend my apologies to those of you who loyally came to our site every day only to wake up one morning finding that your computer would no longer connect to your webcam. Well as it turns out there appears to be a compatibility issue with the latest version of Flash for Mac OS X. The solution (as I have tested) is to downgrade your Flash. I will guide you through the steps in this post.

If you are experiencing the problem as described above, and fiddling with the Flash settings hasn't solved the problem, you are likely running Flash 10.1.102.64 (or 10.1.103.19 for Chrome). You can verify the version of Flash you are using by visiting http://www.adobe.com/software/flash/about/. What you want to be running is Flash 10.1.85.3. So here we go:

1. Download the flash uninstaller here: Flash Uninstaller.

2. Run the uninstaller.

3. Download the Flash 10.1.85.3 installer here: Flash 10.1.85.3

4. Open or restart Safari.

5. Visit http://www.adobe.com/software/flash/about/ to verify that you are running 10.1.85.3

6. Verify that flash has access to your camera.

7. Verify that flash is accessing the proper camera.

8. Take your mugshot :)

Notes:

• If you are using Chrome, please see further instructions here.
• If you are using Firefox, please see further instructions here.

Please leave comments!

Possible Flash Solution

Did a little more research, and it looks like this might be a solution:

http://obamapacman.com/2010/11/flash-player-high-cpu-usage-no-isight-webcam-video-bugs/

Please leave comments if this works for anyone!

iSight Bug Update

Hey Team,

I just got off the phone with Apple, and they seem to be completely oblivious to this problem. If you are having this issue please go through the following steps to get Apple to fix this problem:

1. Call Apple here and walk them through the issue.

2. Leave feedback for Apple here.

Please leave comments if anyone is able to find anything of interest to this issue.