Thursday, December 9, 2010

Finally! A Workaround.

Hello Mugshotters!

I want to extend my apologies to those of you who loyally came to our site every day only to wake up one morning finding that your computer would no longer connect to your webcam. Well as it turns out there appears to be a compatibility issue with the latest version of Flash for Mac OS X. The solution (as I have tested) is to downgrade your Flash. I will guide you through the steps in this post.

If you are experiencing the problem as described above, and fiddling with the Flash settings hasn't solved the problem, you are likely running Flash 10.1.102.64 (or 10.1.103.19 for Chrome). You can verify the version of Flash you are using by visiting http://www.adobe.com/software/flash/about/. What you want to be running is Flash 10.1.85.3. So here we go:

1. Download the flash uninstaller here: Flash Uninstaller.

2. Run the uninstaller.
3. Download the Flash 10.1.85.3 installer here: Flash 10.1.85.3


4. Open or restart Safari.

5. Visit http://www.adobe.com/software/flash/about/ to verify that you are running 10.1.85.3

6. Verify that flash has access to your camera.



7. Verify that flash is accessing the proper camera.


8. Take your mugshot :)

Notes:
  • If you are using Chrome, please see further instructions here.
  • If you are using Firefox, please see further instructions here.

Please leave comments!

7 comments:

Kyle Cheriton said...

I tried this on two notebooks and it hasn't solved the problem.

GabeOdess said...

Kyle,

What browser are you using, and when you visit http://www.adobe.com/software/flash/about/ does it say you are using 10.1.85.3?

Anonymous said...

dailymugshot is down. (12th January, 2011)

:( from UK

GabeOdess said...

And we're back up!

Anonymous said...

Please. I am begging you to get the FaceBook plug-in working. It is -the- reason I joined DMS, and as it continues to be ignored, my reasons for returning slowly dwindle away.

Frequent bug reports and feedback messages have gone ... unnoticed?

Please fix this issue. I would be one seriously happy DMSer.

Thanks for your time.

GabeOdess said...

The Facebook plugin is a few items away in our list. Almost there :)

anne said...

Hi there, tried it all; my cam is still not visible to DMS, when checking flas for the version, it tell me I still operate under .84one, even though I uninstalled twice and intstalled the recommended one twice.

Really don't know what to do now!